Field Note
The easiest path usually wins
A short field note on why process design has to compete with the workaround available in front of the user.
Field Notes
Things worth noticing.
Short observations that deserve more permanence than a social post but do not need to be inflated into an article.
The Process Broke Here
A useful question: what would change my mind?
If I cannot describe the evidence that would disprove my explanation, I may be defending a story rather than testing a hypothesis.